Terms of service

Terms of Service – Orlux

Welcome to Orlux.
By using our website, you agree to follow these terms and conditions.

1. General Use

By visiting our website and placing an order, you agree to follow all our rules.
If you do not agree, please do not use our website.

2. Product Information

We try our best to show correct product images, colors, and details.
But sometimes, colors may look slightly different due to screen settings or lighting.

3. Orders

When you place an order, it means you agree to buy the product at the shown price.
Orlux has the right to cancel any order if needed (for example: wrong price, stock issue, or suspicious order).

4. Pricing

All prices are shown in PKR (Pakistani Rupees).
Prices can change at any time without notice.

5. Payments

We accept Cash on Delivery (COD) and other available payment methods shown on the website.
Orders will only be processed after confirmation.

6. Shipping & Delivery

We deliver all over Pakistan.
Delivery time usually takes 3 to 7 working days.
Delivery time may be delayed due to weather, courier issues, or busy seasons.

7. Return Policy

We have a No Refund Policy.
We only accept returns if the product is damaged, wrong, or different from the order.
If you want to exchange the product or color, return and delivery charges will be paid by the customer.

8. Customer Responsibility

Customers must provide correct name, address, and phone number.
Orlux is not responsible for delays or failed delivery due to wrong information.

9. Intellectual Property

All content on this website (logo, images, text, design) belongs to Orlux.
You are not allowed to copy, use, or reuse anything without permission.

10. Changes to Terms

Orlux can update or change these Terms of Service at any time without notice.
It is the customer’s responsibility to check this page for updates.

11. Contact Information

Store Name: Orlux
Email: Orlux421@gmail.com
Phone/WhatsApp: 0339-1513680
Address:
NW-5/B, Muhallah Raja Sultan
Asghar Mall Scheme, Rawalpindi, Pakistan